Shop safe at The Lexicon

In line with the latest Government advice, only essential retail, click undefined collect and takeaway services from restaurants undefined cafes will be open at The Lexicon.

We will endeavor to keep a current list of which retailers and restaurants are open (see below) but please do check with them individually to confirm opening hours and services before you travel into town.

As always, our priority is the health of our team and visitors and as such a number of measures have been re-introduced to keep everyone as safe as possible.

Please ensure that you follow the directional signage when in town, keep your distance from other shoppers and retail teams, use the hand sanitiser provided and wear masks when in covered areas, shops and entering restaurants.

FAQ's can be found below but if you have any additional queries then please do get in touch please ask us and we will do the best to help you.

Shop Safe

Essential retailers that are open at The Lexicon

To confirm opening hours please contact the individual retailer directly or check their website before travelling.

  • Boots
  • Cheney's Newsagents
  • Holland and Barrett
  • Insight Opticians (PS)
  • Marks and Spencer
  • Perfect Smile
  • Poundland (PS)
  • Rymans
  • Specsavers (PS)
  • Superdrug
  • Timpson (PS)
  • Tudor Dry Cleaners (PS)
  • Vision Express
  • Waitrose
  • WhSmith / Post Office(PS)
  • Banks and Building Societies

Restaurants and Cafes open for takeaway and/or deliveries

To confirm opening hours please contact the individual restaurants and cafés directly or check their website before travelling.

  • Brown Bag Café
  • Costa
  • Greggs
  • GBK
  • McDonalds
  • Nando's
  • Pret
  • Prezzo
  • Starbucks
  • Subway
  • Wagamama
  • Zizzi

Retailers open for Click and Collect

Please note that the opening hours for retailers who have confirmed they will be open for click and collect vary considerably. To confirm the exact opening hours please contact the individual retailer directly or check their website before travelling.

  • CEX (PS)
  • Game
  • Fenwick
  • L'Occitane
  • Matalan
  • Next
  • Office
  • Pandora
  • The Entertainer
  • The Picture Company (PS)
  • VapeStore (PS)
  • Vodafone
  • Waterstones

Visiting The Lexicon

  • We have installed wall mounted and free sanitising stations around the town centre for visitors to use where appropriate.
  • In certain locations one-way directional systems have been installed directing customers to walk on the left-hand side to maintain the 2m social distancing requirements.
  • The on-site team will help and support where resources allow with any issues arising from the introduction of the social distancing guidelines. 
  • Customers are encouraged to shop alone where possible. Customers are reminded that accompanied children are their responsibility and should also follow social distancing guidelines.
  • In line with government guidelines visitors to The Lexicon are required to wear mandatory face coverings (exemptions do apply) in enclosed public spaces including Princess Square and all stores at The Lexicon
  • We are operating a Track and Trace system in line with government guidance. All information on Track and Trace can be found here.

Central Facilities

The Changing Room facilities in The Avenue and within Princess Square on level 2 can be accessed with a "radar key"

The toilets in the Welcome Hall by The Avenue Car Park and those in Princess Square will be closed.  The closest public toilets are located within The High Street Car Park.

All the lifts within The Lexicon (BWCP, HSCP, TACP and Princess Square) will be open but social distancing guidelines will apply to limit the number of people allowed to use the lifts at any one time. Please expect delays. 

Alternatively, all stairways will be open, please follow social distancing guidelines and walk on the left.

All the car parks will be open as usual. We would ask customers to wear masks when in the car parks and to follow the directional signage .

Only Princess Square will be offering free parking. This is primarily to support essential workers within The Lexicon as they work through this challenging time so we would urge the general public to use one of the other car parks.


Gift Cards can only be purchased online for postal delivery at:

If you have a Gift Card for The Lexicon that expires before 2 December, you are able to extend your Gift Card for an extra three months, please call the number on the reverse of your card to validate the offer.

You can also contact the team at or call 0844 7744 277.

The Management Suite and Information Hub are both still currently closed.  

If you need any assistance please email or call 01344 596720 Monday to Friday between 9am and 5pm.